Two-Hearts Wedding Services Reviews
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
21 Reviews
92% recommend it
Awards
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User1174372 Sent on 05/25/2013God love Gene & Michelle. Thank you for being and making our ceremony perfect. -
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Christi Sent on 06/15/2010Gene was wonderful to work with. He and his wife helped us put together a great ceremony and work out the kinks in the walking down the aisle order (which was very helpful for two people getting married for the first time and who haven’t been in a lot of weddings). Gene is very upbeat and was open to some of the more non-traditional ceremonies we looked in to, even helping us research them. When we decided to go a more traditional route, Gene made great suggestions to our ceremony to make everything flow. I would definitely recommend Gene to anyone looking for a wedding officiant. -
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Brandi Sent on 05/13/2010Raymond Rippe performed our service, he worked with us so that we would have exactly the ceremony we wanted. He didn't balk at any of our questions, suggestions or desires. He did exactly what we wanted and we loved having him as our officiant. I would strongly suggest his services to anyone. -
User1054049 Sent on 12/28/2012Where do I begin? We will start from the get-go. Had a meeting with Michelle one evening. We were almost there (still 5min early) and she called to ask when I would be there because her kids wanted to know when they would get to eat dinner. WOW. Once we arrived, we got out of the car to see Michelle. She was standing outside talking to her boy and completely ignored us for at least 2 mins, we should have walked away then.
After we (stupidly) signed the agreement, we were told we would receive our layout booklet of what all would be said at our ceremony 3 weeks before the wedding. 2 weeks to go, still hadn't seen it.
Day of the wedding, the officiant arrived 10 minutes before the ceremony. She agreed to take the license and send it off to the county for us. BIG MISTAKE. We reached the 2 week mark and still hadn't received it in the mail. After calling Michelle and the county several times, she told us that she had concluded the United States Postal Service lost our license and there was nothing they could do but sign another one for us (including us having to pay an additional $50 for a license that they lost, that she sent through the mail UNcertified and UNinsured.)
A few more weeks passed after trying to get back in touch with Two Hearts so we could get a new license and have it done and over with when out of nowhere the county office called me to tell me that our license arrived in the mail that day! I WAS SO HAPPY! Then the county continued to tell me that our officiant also called the county that day to make sure they received the license. REALLY!? SO THEY LIED about sending it in the mail before.
Don't make the same stressful mistake we did. I'm a vendor in the wedding market and I know how important it is to make brides happy. I can't believe how careless they were.Two-Hearts Wedding Services's reply:
Ceremony- September 15, 2012, performed by Joanne Long O.C.
There was indeed some confusion on a license MIA. All license’s are mailed standard post within two days of the ceremony being performed, there have only been two that did not reach the county in a reasonable time, oddly enough it was the same county. We all had called this county several times to see if it had arrived yet, not just on the day that it had arrived. Joanne also drove to the post office several times to see if it was returned.
Email Reply to Hanna (October 5th)
~~ Hi Hanna
I spoke with Joanne, she went to the Hyvee where she hand deliver's certificates for mailing, to check their mailing process. From the lock box at Hyvee post office in Independence, the mail goes to the main office in Independence, is sorted then goes to the distribution in Kansas City, sorted again then distributed. No way of actually tracking. It looks like the post office has lost it, Since it was not our actual error, we can not reimburse for a new license but will happily fill out and sign an new one. Im not sure how the county will handle one floating around out there. The requirement is for it to be in within 15 days, Gene suggests waiting until Monday just to make sure.
This is our first MIA license ever. Give us a call Monday afternoon to let us know when you want to bring a new license by. Feel free to give our contact info to the county if they need verification. ~~~
We all feel horrible.— Michelle St.Croix & Joseph "Gene" Shelton O.C.
In regards to call on the day of your consult, it was likely to see if you were on your way and on time, we may have had a child or four here to feed, We often have our grandson and at one point we had 4 foster children, if you were on time, they could wait, if you were running late, they would have been fed, just as you would have done for your own children. If I was talking to one when you arrived, it could have been to make sure they sat quietly during your consult and/or to tell them they had to wait to eat, if it was my grandson, he is autistic and you have to make sure you have his full attention. You were not intentionally ignored for two minutes.
We don’t always have control over life’s glitches but we make our best efforts to make our couples big day go as smoothly as possible.
Thank you
Gene & Michelle
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