W Chicago - Lakeshore Reviews

Reviews

• Test Sent on 07/20/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Organized and Professional Venue

  Working with Antonio is such a pleasure. Literally, ALWAYS helpful and professional. He made the wedding so smooth and perfection!

  Working with Antonio is such a pleasure. Literally, ALWAYS helpful and professional. He made the wedding so smooth and perfection!
• Sidney Sent on 09/10/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We used the W-Lakeshore as a room block for your August 8, 2015 wedding weekend, and we are very glad that we did. Erwin Paderanga was our coordinator, and he was always so prompt to help with questions or reservation changes I had. They made it all relatively easy with their room block login page to keep track of who had booked their rooms, cancelling rooms if needed, and altering reservations as needed as well. My girls and I got ready the day of our wedding and my husband and I stayed in the W-Lakeshore's Marvelous Suite on our wedding night, and it was a spectacular room. 1.5 bathrooms, a huge lounging area, a mini fridge and wet bar area, huge comfy bed, and an amazing view of Navy Pier. The staff was always ready to help when we called for various items such as a cord to plug our android phone into the sound system, or to have someone take a look at the air conditioning unit. The only downside to our stay was that our air conditioning unit somehow froze over early in the morning and stopped working, making doing hair for the bridal party in the hotel room a bit difficult due to it being a bit uncomfortably warm. However, the staff assured us that once we left the room someone would be by to replace the entire unit with a working one, and it was cool and comfortable when my husband and I got there that night. When the staff came to clean up the room after my girls and I left, they included a hand written congratulations card and a bottle of champagne to toast our marriage. Very considerate and a nice touch for sure!

  We used the W-Lakeshore as a room block for your August 8, 2015 wedding weekend, and we are very glad that we did. Erwin Paderanga was our coordinator, and he was always so prompt to help with questions or reservation changes I had. They made it all relatively easy with their room block login page to keep track of who had booked their rooms, cancelling rooms if needed, and altering reservations as needed as well. My girls and I got ready the day of our wedding and my husband and I stayed in the W-Lakeshore's Marvelous Suite on our wedding night, and it was a spectacular room. 1.5 bathrooms, a huge lounging area, a mini fridge and wet bar area, huge comfy bed, and an amazing view of Navy Pier. The staff was always ready to help when we called for various items such as a cord to plug our android phone into the sound system, or to have someone take a look at the air conditioning unit. The only downside to our stay was that our air conditioning unit somehow froze over early in the morning and stopped working, making doing hair for the bridal party in the hotel room a bit difficult due to it being a bit uncomfortably warm. However, the staff assured us that once we left the room someone would be by to replace the entire unit with a working one, and it was cool and comfortable when my husband and I got there that night. When the staff came to clean up the room after my girls and I left, they included a hand written congratulations card and a bottle of champagne to toast our marriage. Very considerate and a nice touch for sure!
• Susana Sent on 12/10/2013
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  The Staff was phenomenal! The view was great! Couldn't have asked for more.

  The Staff was phenomenal! The view was great! Couldn't have asked for more.
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• Lisa Sent on 10/26/2018
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.0 out of 5 rating
    4.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Overall great, just a few day-of hiccups (be prepared!)

  We received so many compliments on the W – Lakeshore, where we held our wedding in September 2018. Our guests raved about the location, the outdoor ceremony space, and the views from the indoor reception space. The perfect view of the Navy Pier fireworks was an added bonus! One of the best things about the W is the FOOD. The head chef is incredible—she is not only highly talented, but very good about adjusting menus to fit your and your guests’ needs. Multiple people raved about the food and said that it was the best they have ever had at a wedding. The planning staff is very good—they are communicative, easy to work with, professional, and ask all the right questions (and they also give great vendor recommendations!). I had to deduct a quality of service star because the banquets team and hotel registration desk staff made some errors on our wedding day and during the wedding weekend that affected our guests’ overall experience. I highly recommend the W – Lakeshore for location, food, value, and overall experience; just be sure to be extra communicative and on top of all aspects of your contract and communications so that you can intercept any potential hiccups.

  We received so many compliments on the W – Lakeshore, where we held our wedding in September 2018. Our guests raved about the location, the outdoor ceremony space, and the views from the indoor reception space. The perfect view of the Navy Pier fireworks was an added bonus! One of the best things about the W is the FOOD. The head chef is incredible—she is not only highly talented, but very good about adjusting menus to fit your and your guests’ needs. Multiple people raved about the food and said that it was the best they have ever had at a wedding. The planning staff is very good—they are communicative, easy to work with, professional, and ask all the right questions (and they also give great vendor recommendations!). I had to deduct a quality of service star because the banquets team and hotel registration desk staff made some errors on our wedding day and during the wedding weekend that affected our guests’ overall experience. I highly recommend the W – Lakeshore for location, food, value, and overall experience; just be sure to be extra communicative and on top of all aspects of your contract and communications so that you can intercept any potential hiccups.
• Sarah Sent on 02/28/2016
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  We had an absolutely fabulous experience during our New Year's Eve wedding with the W Lakeshore. Our wedding room block was here, the girls got ready in the WOW Suite and the boys in a Focus room and we came back to the same WOW Suite as our room after the wedding.
  
  We worked with Erwin, the meeting and event coordinator, for over a year in the lead-up to and during our wedding. He was extremely responsive, communicative and went above and beyond throughout the entire planning process. Among the many things that he did to make sure everything went smoothly and wonderfully for us, he secured a beautiful locale at the hotel for us to do a "first look," he worked closely with our wedding planner to make sure the logistics went as planned, he easily worked through a couple inevitable issues we had with family members booking late and he left thoughtful welcomes and gifts for us. He made our lives a lot easier, which is ultimately what you hope for with any wedding vendor with whom you work.
  
  The hotel and rooms themselves are immaculate, modern and comfortable and the venue was located just 2.5 blocks from our venue (Chez) and just a short work to Michigan Ave and the heart of all things shopping/dining. We had a wonderful member of the housekeeping staff, Penelope, take extra care of us, helping to tidy and clean up between events in the WOW Suite, and she made sure that the room was perfect when we came back to it after the wedding. We would not hesitate to recommend this hotel to any bride looking for a room block or any tourists looking for a comfortable/modern place to stay with stunning lake views while visiting Chicago.

  We had an absolutely fabulous experience during our New Year's Eve wedding with the W Lakeshore. Our wedding room block was here, the girls got ready in the WOW Suite and the boys in a Focus room and we came back to the same WOW Suite as our room after the wedding.
  
  We worked with Erwin, the meeting and event coordinator, for over a year in the lead-up to and during our wedding. He was extremely responsive, communicative and went above and beyond throughout the entire planning process. Among the many things that he did to make sure everything went smoothly and wonderfully for us, he secured a beautiful locale at the hotel for us to do a "first look," he worked closely with our wedding planner to make sure the logistics went as planned, he easily worked through a couple inevitable issues we had with family members booking late and he left thoughtful welcomes and gifts for us. He made our lives a lot easier, which is ultimately what you hope for with any wedding vendor with whom you work.
  
  The hotel and rooms themselves are immaculate, modern and comfortable and the venue was located just 2.5 blocks from our venue (Chez) and just a short work to Michigan Ave and the heart of all things shopping/dining. We had a wonderful member of the housekeeping staff, Penelope, take extra care of us, helping to tidy and clean up between events in the WOW Suite, and she made sure that the room was perfect when we came back to it after the wedding. We would not hesitate to recommend this hotel to any bride looking for a room block or any tourists looking for a comfortable/modern place to stay with stunning lake views while visiting Chicago.