White Lace & Promises Reviews
View more informationReviews
4.5 out of 5 rating
4.5 Very good
4.5 out of 5 rating
123 Reviews
91% recommend it
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Quality of service 4.5 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.6 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
Awards
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User photos
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Megan L. Sent on 06/07/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I could not be MORE enthusiastic about my recommendation!!
White Lace and Promises was the first bridal salon that I booked when I began looking for my wedding dress. I then had several other appointments with other high end bridal salons that I drove to Nashville for following this appointment where I fully expected to find my dress. I was disappointed when I came home empty handed. I ended up scheduling another appointment with them when I got back at which time I found my perfect dress! White Lace and Promises blew those places out of the water both in service and selection! Not only have they been AMAZING to work with but the price of my dream dress ended up fitting perfectly within my budget.White Lace and Promises was the first bridal salon that I booked when I began looking for my wedding dress. I then had several other appointments with other high end bridal salons that I drove to Nashville for following this appointment where I fully expected to find my dress. I was disappointed when I came home empty handed. I ended up scheduling another appointment with them when I got back at which time I found my perfect dress! White Lace and Promises blew those places out of the water both in service and selection! Not only have they been AMAZING to work with but the price of my dream dress ended up fitting perfectly within my budget. -
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Paola Sent on 03/16/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best Bridal Shop in Knoxville
I purchased my dress in March 2022 and Gracie was the best consultant. Good plus size options and their seamstress Natasha is amazing!! Wedding was in Puerto Rico, so this dress travelled perfectly inside my carry on!I purchased my dress in March 2022 and Gracie was the best consultant. Good plus size options and their seamstress Natasha is amazing!! Wedding was in Puerto Rico, so this dress travelled perfectly inside my carry on!-
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+10 photos
White Lace & Promises's reply:
You look absolutely stunning! Thank you for your kind words and the beautiful pictures! Congratulations!!! -
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Kendra Sent on 10/02/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Top notch bridal salon
All of the girls at WLP are amazing! My wedding dress was everything I dreamed of because of themAll of the girls at WLP are amazing! My wedding dress was everything I dreamed of because of them -
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Jessica Sent on 05/24/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Outdone themselves
They went far and beyond and did more than promised to make sure I was 150% happy with my dress selected!They went far and beyond and did more than promised to make sure I was 150% happy with my dress selected!-
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Spring S. Sent on 03/17/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Had a great experience
I loved getting my dress from White Lace & Promises! They were super nice and helpful during the try-on process, and accommodating during my post-purchase second thoughts where they let me try it on again the day after, and ordered the exact right size when they placed the order for my dress! I had my alterations done with them as well which was great, and they stored my dress safely up until the wedding, and they cleaned and preserved everything afterwards! Very easy to work with themI loved getting my dress from White Lace & Promises! They were super nice and helpful during the try-on process, and accommodating during my post-purchase second thoughts where they let me try it on again the day after, and ordered the exact right size when they placed the order for my dress! I had my alterations done with them as well which was great, and they stored my dress safely up until the wedding, and they cleaned and preserved everything afterwards! Very easy to work with them -
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Jessica T. Sent on 12/13/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wondering and Relaxing Experience
My mom, Aunt, and I found my dress last December 2020 and it was such a relaxing experience. We had plenty of space to sit and I felt so comfortable trying on dresses. It was a wonderful experience! Everyone was super sweet and helpful. I definitely recommend going to White Lace & Promises.My mom, Aunt, and I found my dress last December 2020 and it was such a relaxing experience. We had plenty of space to sit and I felt so comfortable trying on dresses. It was a wonderful experience! Everyone was super sweet and helpful. I definitely recommend going to White Lace & Promises. -
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Nichole S. Sent on 01/21/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding dress of my dreams!
My experience at White Lace & Promises was wonderful from start to finish. They had a beautiful, versatile collection of gowns to look through and try on. My consultant helped guide me towards options she thought I might like after getting to know my style and personality while still giving me free reign to try on absolutely anything I was drawn to, respecting my opinion, and encouraging me to try on different styles, fabrics and silhouettes that I may not have normally gravitated towards. The environment was bright and friendly, and all of the girls working that day made me feel so special! They did a great job of involving my mom and mother-in-law throughout the process and helped make it special for them as well. The alterations department did a fantastic job and really listened to my opinion so that my dress could be perfectly customized, and they were flexible with my appointment dates (which was so appreciated as I was planning my TN wedding from out of town). This shop was my first and last dress appointment - I ended up finding my dress that day and knew I had without a doubt found "the one" - a dress that was everything I could have ever envisioned and more. Can't recommend this shop enough!My experience at White Lace & Promises was wonderful from start to finish. They had a beautiful, versatile collection of gowns to look through and try on. My consultant helped guide me towards options she thought I might like after getting to know my style and personality while still giving me free reign to try on absolutely anything I was drawn to, respecting my opinion, and encouraging me to try on different styles, fabrics and silhouettes that I may not have normally gravitated towards. The environment was bright and friendly, and all of the girls working that day made me feel so special! They did a great job of involving my mom and mother-in-law throughout the process and helped make it special for them as well. The alterations department did a fantastic job and really listened to my opinion so that my dress could be perfectly customized, and they were flexible with my appointment dates (which was so appreciated as I was planning my TN wedding from out of town). This shop was my first and last dress appointment - I ended up finding my dress that day and knew I had without a doubt found "the one" - a dress that was everything I could have ever envisioned and more. Can't recommend this shop enough!-
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Rebecca M. Sent on 02/15/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The best experience!
I am the most indecisive person on the planet, so I was really stressing about finding the "perfect" dress for my big day on 12/28/19. I was also worried being that I had 10 people come with me to my try on. White Lace made it SO easy for me. They supported me in what I liked, they encouraged me to try on different types of dresses, and they made me feel comfortable in my own skin, which is priceless to someone who struggles with body image. I would recommend WLP to any bride who wants to feel cared for, understood, and confident in their dress!I am the most indecisive person on the planet, so I was really stressing about finding the "perfect" dress for my big day on 12/28/19. I was also worried being that I had 10 people come with me to my try on. White Lace made it SO easy for me. They supported me in what I liked, they encouraged me to try on different types of dresses, and they made me feel comfortable in my own skin, which is priceless to someone who struggles with body image. I would recommend WLP to any bride who wants to feel cared for, understood, and confident in their dress!-
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Carolina Sent on 03/31/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful dresses, amazing shop
This place is the best! They have sooo many beautiful dresses, and Gracie was so cute and helpful! I had so much fun and felt like a princess! I didn’t even try other dress shops: it’s impossible not to find The dress here!This place is the best! They have sooo many beautiful dresses, and Gracie was so cute and helpful! I had so much fun and felt like a princess! I didn’t even try other dress shops: it’s impossible not to find The dress here! -
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Sarah O. Sent on 06/19/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Great Service!
Great customer service and assortmentGreat customer service and assortment -
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Kathy Sent on 04/13/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Gorgeous Gowns for a Reasonable Price
Such a lovely boutique with lots of absolutely gorgeous gowns for a great price! We had a stress free, fun experience & made many happy memories helping my daughter pick out her wedding dress. We even stayed under budget! Thank you to Clarissa & the entire staff for helping our dreams come true!Such a lovely boutique with lots of absolutely gorgeous gowns for a great price! We had a stress free, fun experience & made many happy memories helping my daughter pick out her wedding dress. We even stayed under budget! Thank you to Clarissa & the entire staff for helping our dreams come true! -
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Sarah Sent on 02/23/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Deb was amazing!! So helpful and sweet!!Deb was amazing!! So helpful and sweet!! -
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Annmarie Sent on 07/04/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Sublime Experience
First off, I started late when ordering my bridesmaids dresses and my wedding gown. I was worried that I would not find anything, since I had something very particular in mind. However, they have so many different styles to chose from, the second dress I found was the one. The staff were very friendly and helpful. My bridesmaids were fitted and styled without me being there, but I had previously picked out a color and a design. They gave them design choices that would compliment the one chosen by my daughter, the Maid of Honor. I highly recommended this store. My daughter and I have both bought our wedding gowns here. You will not go wrong. Plus, they offer payment plans as well, if needed. Definitely worth a stop!!First off, I started late when ordering my bridesmaids dresses and my wedding gown. I was worried that I would not find anything, since I had something very particular in mind. However, they have so many different styles to chose from, the second dress I found was the one. The staff were very friendly and helpful. My bridesmaids were fitted and styled without me being there, but I had previously picked out a color and a design. They gave them design choices that would compliment the one chosen by my daughter, the Maid of Honor. I highly recommended this store. My daughter and I have both bought our wedding gowns here. You will not go wrong. Plus, they offer payment plans as well, if needed. Definitely worth a stop!! -
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Allison Sent on 11/08/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Made the experience great
I'm not one who necessarily likes shopping, especially when it comes to something as important as a wedding dress! They made the process so simple and were helpful through everything. My consultant during my initial visit was patient and encouraging which helped keep me calm. Fittings were a breeze as well. The seamstress was fabulous! Not to mention that they held my dress until the day before which was one less thing for me to stress about! I would highly recommend to anyone, especially if looking for an Essence of Australia gown - that's what I ended up with!I'm not one who necessarily likes shopping, especially when it comes to something as important as a wedding dress! They made the process so simple and were helpful through everything. My consultant during my initial visit was patient and encouraging which helped keep me calm. Fittings were a breeze as well. The seamstress was fabulous! Not to mention that they held my dress until the day before which was one less thing for me to stress about! I would highly recommend to anyone, especially if looking for an Essence of Australia gown - that's what I ended up with! -
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Karen Sent on 10/10/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
THE perfect dress
Had such a wide range of dresses in regards to both style and price range!
My dress was PERFECT - high quality, beautiful, and held up to a day of rain and a night of dancing
They do everything for you - alterations, storage, and will even steam it for you TWICE
My appointment here trying on dresses was such a good experience. Really helped make the day even more special.Had such a wide range of dresses in regards to both style and price range!
My dress was PERFECT - high quality, beautiful, and held up to a day of rain and a night of dancing
They do everything for you - alterations, storage, and will even steam it for you TWICE
My appointment here trying on dresses was such a good experience. Really helped make the day even more special. -
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Melissa Sent on 01/21/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Helpful but Not Pushy
We had a great experience and ended up purchasing the dress here! The staff was helpful but not pushy :-)We had a great experience and ended up purchasing the dress here! The staff was helpful but not pushy :-) -
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Courtney L. Sent on 11/05/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Such a great bridal experience!
I had such a great experience finding my wedding dress at White Lace & Promises. The staff gives you their full and undivided attention at all times making you feel extra special and confident in the dress selection process. My consultant paid close attention to the details I loved about the different dresses I tried on and hand selected the perfect dress for me. All my alterations were handled by WLP as well and that was another exceptional experience. The seamstress made sure every detail was absolutely perfect - my dress fit like a glove. They even steamed the dress for me before the big day. I highly recommend going to WLP to find your perfect wedding dress!I had such a great experience finding my wedding dress at White Lace & Promises. The staff gives you their full and undivided attention at all times making you feel extra special and confident in the dress selection process. My consultant paid close attention to the details I loved about the different dresses I tried on and hand selected the perfect dress for me. All my alterations were handled by WLP as well and that was another exceptional experience. The seamstress made sure every detail was absolutely perfect - my dress fit like a glove. They even steamed the dress for me before the big day. I highly recommend going to WLP to find your perfect wedding dress! -
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Mikia Sent on 08/26/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Wedding Dress
The ladies at White Lace and Promises were the best. My mom and I went there for a first visit with no intention of finding my wedding dress that day, but I did. I loved how the girls provided me insight but also let me look around and paid close attention to what details I loved in each dress to help me find the perfect one.
Planning a wedding during a pandemic was not fun, but when my vail was delayed the ladies at WLP made sure I had a sample for my hair trail and were so calming and kept me updated on the location of my actual vail. It arrived 5 days before my wedding!
Their seamstress is also the best and made my dress fit perfectly. I will definitely recommend WLP to any engaged lady or bridesmaid in Knoxville or surrounding areas.The ladies at White Lace and Promises were the best. My mom and I went there for a first visit with no intention of finding my wedding dress that day, but I did. I loved how the girls provided me insight but also let me look around and paid close attention to what details I loved in each dress to help me find the perfect one.
Planning a wedding during a pandemic was not fun, but when my vail was delayed the ladies at WLP made sure I had a sample for my hair trail and were so calming and kept me updated on the location of my actual vail. It arrived 5 days before my wedding!
Their seamstress is also the best and made my dress fit perfectly. I will definitely recommend WLP to any engaged lady or bridesmaid in Knoxville or surrounding areas. -
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Courtney Sent on 07/29/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
White Lace and Promises made the process of choosing my dress fun and easy. They have an extensive selection with gowns to fit the taste of every bride. The dress I chose was one from their specific label, and I knew as soon as I saw it that it was going to be the one. Great location for selecting the most important outfit of your life!White Lace and Promises made the process of choosing my dress fun and easy. They have an extensive selection with gowns to fit the taste of every bride. The dress I chose was one from their specific label, and I knew as soon as I saw it that it was going to be the one. Great location for selecting the most important outfit of your life!-
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Julia Sent on 06/17/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Best Bridal shop in Knoxville! They make the wedding dress shopping super easy and they make you feel like a princess ❤️.Best Bridal shop in Knoxville! They make the wedding dress shopping super easy and they make you feel like a princess ❤️. -
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Jennifer Sent on 12/01/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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My daughter-in-law found her perfect dress at White Lace and Promises. They made her experience so much fun! Alterations were so easy with them and very professionally done. As the mother of the groom, I also found my dress there and had the exact same experience. Easy to schedule fittings, all completed to perfection, and the dresses were ready to wear when we picked them up for the wedding!My daughter-in-law found her perfect dress at White Lace and Promises. They made her experience so much fun! Alterations were so easy with them and very professionally done. As the mother of the groom, I also found my dress there and had the exact same experience. Easy to schedule fittings, all completed to perfection, and the dresses were ready to wear when we picked them up for the wedding! -
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Lisa Sent on 03/03/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I absolutely loved my experience with WLP! Small boutique but a lot of options and high quality. It was my first day even looking at wedding dresses and thanks to their knowledge, assertiveness, and flexibility, I was able to find my dress that day (with 15% off discount on the dress for first day). I started the day off at David's Bridal in Knoxville, which I WOULD NOT recommend to anyone, literally wanted to run away and did...to WLP. I got to WLP a half-hour before my appointment and luckily they were able to assist me. On majority of their dresses they have tags with pictures of the dresses on models, which helps a lot since it is hard to tell what the dress looks like on the hanger. I tried on about 7-10 dresses and I did not feel like a burden to Alexis (my consultant), which was nice. She gave me all her attention and I even tried on the dress I chose 3-4 times without any complaints from her. Highly recommend!I absolutely loved my experience with WLP! Small boutique but a lot of options and high quality. It was my first day even looking at wedding dresses and thanks to their knowledge, assertiveness, and flexibility, I was able to find my dress that day (with 15% off discount on the dress for first day). I started the day off at David's Bridal in Knoxville, which I WOULD NOT recommend to anyone, literally wanted to run away and did...to WLP. I got to WLP a half-hour before my appointment and luckily they were able to assist me. On majority of their dresses they have tags with pictures of the dresses on models, which helps a lot since it is hard to tell what the dress looks like on the hanger. I tried on about 7-10 dresses and I did not feel like a burden to Alexis (my consultant), which was nice. She gave me all her attention and I even tried on the dress I chose 3-4 times without any complaints from her. Highly recommend!White Lace & Promises's reply:
Thank you so much for the awesome review! We loved having you in the salon and so happy that we had the privilege in assisting you find the perfect gown for your big day! -
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User2228884 Sent on 07/16/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This place....OMG. We walked in and we were like kids in a candy store. There were so many dresses to choose from and EVERY singe one of them was gorgeous. I didn't even know where to begin! I went to several other bridal stores before this one and they all had the worst selection of ball gowns. White Lace & Promises had SO MANY ball gowns! The best part was they weren't all crazy expensive. They had a large range of prices but I don't think I even tried on a gown over $2500. Please please please go to this store, you won't be sorry.This place....OMG. We walked in and we were like kids in a candy store. There were so many dresses to choose from and EVERY singe one of them was gorgeous. I didn't even know where to begin! I went to several other bridal stores before this one and they all had the worst selection of ball gowns. White Lace & Promises had SO MANY ball gowns! The best part was they weren't all crazy expensive. They had a large range of prices but I don't think I even tried on a gown over $2500. Please please please go to this store, you won't be sorry. -
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User3000799 Sent on 03/12/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Great service, we were able to take our time looking at my wedding dress as well as the bridesmaid dresses. Loved working with White Lace & Promises!Great service, we were able to take our time looking at my wedding dress as well as the bridesmaid dresses. Loved working with White Lace & Promises! -
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Madeline Sent on 06/08/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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I had a wonderful experience at White Lace & Promises. They have a huge selection, but Morgan helped me narrow it down and find a dress that had everything I wanted. The alterations were also great. She created lace straps that were beautiful, stayed up, and really completed the dress for me. I had a great experience with WLP.I had a wonderful experience at White Lace & Promises. They have a huge selection, but Morgan helped me narrow it down and find a dress that had everything I wanted. The alterations were also great. She created lace straps that were beautiful, stayed up, and really completed the dress for me. I had a great experience with WLP. -
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